Just a quick question to pick some minds, but at what point is a seed supplier excused from people not being able to get seeds to pop.
Like on gps thread at riu, I see several folks crying about seeds not popping meanwhile literally hundreds of other growers don't have any problems with seeds not popping.
As a seed seller is it cool to call people out because Im seeing a lot of folks on forums and ig saying beans wont pop and they expect replacements.
Now I know it happens every now and again and some folks are legit in they complaints but Ive seen a few cats say beans didn't pop on several threads from different breeders.
Just curious because I think a lot of folks are just lying to get free beans or they haphazardly grow. Not sure and not aimed at anyone just curiously wondering.
I had started the "How do you Germinate your seeds" thread, so people who showed up would learn how and not cry to H that their seeds weren't germing. I fucked up germing my FREE Ghost OG bastards, 100% my error, H offered to replace them, I politely declined. Someone murdered my only remaining seedling, and H again offered free packs, which I politely declined.
H sent me the wrong packs, he sent more, wrong ones again, he sent more. I was a legitimate customer, with a legitimate complaint. I wanted a certain pack of seeds, not the substitutes. Uncle H made everything right.
@thenotsoesoteric I think you need to take care of the customer on 95% of occasions. It's not worth the risk of screwing legitimate people just to avoid the scammers. You look like a stand-up guy when you take care of the issue, encouraging more business.
Now, I've spent 15+ years managing stores taking all kinds of customer complaints. I met my share of the scammers you speak of. Take care of them the first time, take care of them the second time, if they comeback again its time to start questioning something.
If someone is hitting multiple Breeders up with complaints, they probably are scammers, but they could just be bad growers, or their seeds got cooked in a mail truck? Sending seeds out to fix the "error" is a lot easier than dealing with a ticked off customer.
I might just be rambling at this point...