What may be a few dollars to you could be more to others man. No one knows someone else’s situation. Even if that wasn’t the case, no disrespect towards anyone was ever intended on my part in my responses. It is easy to get worked up about something everyone has it’s all good.
Greenpoint sells a lot of seeds and Jeanne handles all of the customer service so just be patient and she will take care of you. You are better off emailing her rather than texting her, too. Texts are a horrible way to do business. When people text me instead of email me, for business related questions, I honestly ignore most of them because there is no way to track support issues with text messages.
Well I've currently been on hold with GPS for 5+min at this point. How long should I wait before I hang up and call my bank to get this mess straightened out?
Personally I've been waiting for a phone call from them all day. I just figured the text was an indication that I wanted to talk to them. Seems as though I'm being ignored. Not really the customer service I've heard about. Actually thats not customer service at all. Seems like a "take my money and run scam"
to her.
I've been on hold for 30+ minutes for manufacturer support for sales in the 6 figure range. You are dealing with a small company that makes a lot of sales compared to their size and a single person who is responsible for all of their customer support. That 5 minutes you've been on hold could be her handeling just one of multiple people who have called in before you. Shoot her an email and wait a day or two. Getting all riled up now doesn't help you at all.
See? You've got to give people a chance. Just remember you aren't their only customer. When I have clients that act like they are my only customer they get put on the back burner.Well it's all said and done now. Jeanne is top notch and handled it flawlessly.
And when I have to deal with people like you, who play games, I look elsewhere. I don't have time for bull shit.
To be honest, that is usually my goal. Clients of mine who act that way usually cost me more money and aggravation than their business is worth. It has nothing to do with playing games and has everything to do with respecting those who respect my time and understand that I have a lot of other clients who deserve my time as much as they do.
For sure man. I didn't expect anything less. I just thought they would have handled it before I had to take time outta my day and make it happen. Idk about people now a days.
Right. It's obvious that gps, Heisen, and I just arnt ment to be. It is what it is. No skin off my back.
She helped you out, within one business day, and you still have issues with them? I have a support ticket that I submitted for an HVAC integration system owned by one of the wealthiest people in the country that has gone 2 business days unanswered so far. They aren't bugging me about it and I'm not bugging the manufacturer about it until Monday. Being impatient doesn't help anyone involved.
Keep standing up for them. I've already made my point but you wanted to have another conversation about it for some reason. I've already said what I said and will stand by it. If you want me to keep giving you my opinion I will but I can see it won't go very far cause you just want to tell me yours. Give it a few months and you probably won't see me around here anymore. I see I just don't fit in.
I'm not standing up for them at all I'm just explaining how I see things work from the customer service side. You're acting like a child, and not even because of a mistake they made, but because you just so happened to place a full price order just before a sale came, and then you expect them to bend over backwards for you? Come on, man, you have to see how ridiculous that sounds. I've placed 2 orders through them, totaling less than you had in your order, so I have no connection or reason to stand up for them at all.
Oh I totally understand how I'm acting and I don't care. I feel screwed over and I'm not ok with that. I'm sry you think I should be happy with that transaction. That's not good business in my book. Obviously me and you see the world differently.