I had an issue with an order from Greenpoint and they bent over backwards to correct the issue and ensure I was satisfied. I placed many orders afterward with little to no issues with the exception of shipping delays that were more postal issues than Greenpoint.
@Evergreengardener is correct that they operate on a much larger scale than I do especially considering that they operate on multiple levels not only with Greenpoint but through their other business ventures.
Calling them via their direct number will solve your issue the fastest
Emailing them they usually respond within 36 hours
@Gu~~~ Has a good team of people he surrounds himself with that respond very quickly issues, Give them a chance and I'm sure you will come to trust them the same way I do